Frequently asked questions
How long can I rent a dress for?
Our standard rental period is 4 or 8 days. Four days is ideal for one event: the dress arrives in good time, you can try it on at home, wear it on your special day and return it over the following days. Eight days suits you if you want to keep the dress longer, for example on a trip. If you need a longer period, get in touch and we will find a solution.
Can I try a dress on before renting?
Yes. Order the dress for a try-on: no rental fee applies, you pay only the deposit and shipping. The dress must be returned the day after you receive it. If you love it, you can keep it for 4 or 8 days and simply pay the rental fee on top.
When and how will I receive my order?
Your order is sent to a parcel locker and usually arrives the day before your rental period starts, or on the first day. We recommend starting the rental period 1–2 days before your event so that you have time to collect the dress and try it on.
What if I need a dress at very short notice?
It happens, and we always try to find a quick solution. If you need a dress the same day, contact us and we will help whenever possible.
My plans changed. Can I cancel my order?
Yes. You can cancel up to three days before the rental period starts and receive a full refund. For later cancellations the rental fee is unfortunately not refunded.
What condition will the item be in?
Every garment is carefully cleaned before it reaches you, so it arrives clean, fresh and ready to wear.
What if the dress does not fit?
If the dress does not fit as expected, you can return it within 24 hours of collecting the parcel. In that case you pay only the shipping cost and no rental fee applies. The item must be unworn, clean and in its original condition with all security tags attached. Only clothing can be returned because of fit.
Do I need to wash the dress after wearing it?
No, please do not wash it yourself. We take care of that. Many dresses need specialist care and a normal home wash can damage them.
When and how do I return the item?
Please return the item through a parcel locker on the last day of your rental period. We email you everything you need, including the return code.
What happens if I return the dress late?
Returning on time matters because the next customer may already be waiting for the same item. Late returns are charged at 25 euros for each day of delay.
What if the dress gets damaged?
Normal signs of careful wear are fine. If the dress is damaged in a way that standard cleaning cannot fix, the additional costs are covered by the renter. If the dress is damaged beyond repair, its full value must be reimbursed.
Are your items authentic?
Yes. All our items are authentic and bought from trusted, authorised retailers.
Why do you take a deposit and when is it refunded?
The deposit helps make sure valuable items are treated with care and returned on time. Once the item is back and everything is in order, we refund the deposit to your account as soon as possible, and within 3 business days at the latest.